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After my order is confirmed, can I change my contact information and delivery address?

We understand how exciting it is to receive your orders on time and correctly, so after the order is confirmed, changes cannot be made to your delivery address or contact information. However, if you wish to update your details for future orders, you can do so at any time from your account.

After the purchase confirmation, can I cancel my order?

Please remember that once your order is confirmed, it cannot be canceled or modified from your account on the website because it is already in the process of being prepared.

What is my order number? Where can I find it?

After making the payment, a new page will appear with the summary of your order. You will find your order number in the upper left corner. If you don't receive it, please email us at anadtorresglam@gmail.com

What types of payment methods can I use on anadeliaglam.com?

On anadeliaglam.com, you can make purchases using Visa, Mastercard, and American Express debit and credit cards.

Is it safe to shop at anadeliaglam.com?

Ana Delia Glam takes pride in providing a secure shopping experience. Your personal information is kept secure and private throughout the payment process. In fact, we work with Adyen's Payment solutions and do not share or sell your personal data to third parties.

What is the shipping cost?

When you add the products to your cart and proceed to checkout, you will be able to see the exact shipping cost. Please note that in some promotions, products, or campaigns, you may qualify for FREE shipping. *Shipments are made exclusively within USA.

My order hasn't arrived. What happens if the package doesn't arrive within the estimated time?

If that were to happen, please contact us at anadtorresglam@gmail.com so that we can follow up as soon as possible.

Can I return products?

All sales are final. No return or exchange.
If your product is damaged or spilled, you must provide pictures and videos as proof.
We are not responsible for any lost packages unless the tracking indicates that the package has been lost and not delivered.

How can I create my account?

At the top left of the website page, you will find a dedicated space to create your account.

Click on "Sign Up".
Complete the form with your details and click on the register complete button.

How do I access my account?

You will find an exclusive space to access your account at the top left of each page. Click on "Log In".

1- Enter the email you used to register your account.

2- Enter your password and click on the log in button.

You're ready! Start browsing and fill your shopping cart.